There are a few ways to avoid failed payment collections:. Allowing your customers a degree of flexibility to pick their preferred date, for example the day after their salary payment is credited, will maximise chances that sufficient funds are in their account come Direct Debit collection day. Notifying customers in advance of when a payment will be collected and highlighting if the amount has changed can help to alleviate failed Direct Debits.
Customers know in plenty of time when a future payment will be collected and can plan for the money to be available in their account to cover it. Closely monitoring Bacs reports, identifying cancelled instructions and acting promptly will help avoid failed payments. This can include when and how to contact customers, as well as provide pre-approved scripts and email text to ensure that customers are approached in a professional and friendly manner.
A dedicated procedure will reduce admin time and help to maintain a positive relationship with customers. Spend time analysing your returned Direct Debit data to pinpoint patterns or recurring problems. Isolating and then addressing these issues can help to prevent Direct Debits from bouncing.
Managing Direct Debit in-house can be time-consuming for a finance team. Many organisations outsource this management to a Direct Debit provider such as FastPay. Both services have a one-time set-up fee and then a charge starting from 3p per transaction depending on the volume of transactions. The team at FastPay are experts at monitoring bank reports, understanding the reason codes and keeping track of failed Direct Debits.
You can fully optimise your financial data management by integrating FastPay with existing accounting software. Xero gives a real-time view of cashflow and financials. The mobile app offers an on-the-move ability to send invoices, log expense claims, create purchase orders and reconcile in seconds. Our Xero integration offers reliable, time-saving and up-to-date reporting on your Direct Debit collections.
The status of your Direct Debit payments, including any failed collections, is clearly communicated and flagged in the intuitive, comprehensive Xero dashboard. Learn more about our Xero automatic payment integration. For all customers taking advantage of our Xero integration we offer phone and email support to ensure the download and integration runs smoothly. Collecting regular customer payments by Direct Debit is predominantly hassle-free.
Efficient financial data management helps to reduce failed Direct Debits and decrease the administration that follows. Financial integration between software and service providers, such as the FastPay and Xero integration , offers seamless processing and reporting systems all in one place. Other ways to pay your bill To spread your payment throughout the month, you can use any of our payment methods — and without cancelling your direct debit.
What happens if your direct debit is unpaid If your direct debit is returned unpaid, you will incur a charge from SSE Airtricity and your bank may also charge you a fee.
All topics. Switch now. About us Energy tips Energy sources. At home. For business. Some will notify you by phone or text if a payment bounces, giving you a chance to rectify the situation. Banks don't have to do this, though, so it's a good idea to keep an eye on your account using banking apps or online banking. You could pay in money via online banking or in a branch, but make sure you pay in cash so the money arrives in your account in time.
A number of banks and building societies are signed up to the retry process - contact yours individually to find out if it's one of them. GoCompare uses cookies. By using the website you agree with our use of cookies. Home Current accounts Bounced payments. Bounced payments Bounced payments occur when there isn't enough money in your account and can lead to you incurring hefty charges.
Key points Bounced payments occur when there isn't enough money in your account Banks refuse to process these payments and may charge you a penalty From August banks and the FCA introduced a retry process, where banks will try to make a payment again later in the day.
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